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Privacy Policy

COLLECTION OF PERSONAL INFORMATION

FIVVO collects personal information that you provide directly, such as your name, email address, phone number, delivery address, and payment information. We may also collect information from third-party sources or through automated means, such as cookies and similar technologies, when you interact with our website or services. We collect personal information for various purposes, including: - To process orders and deliver products and services - To communicate with you regarding your orders, inquiries, or other customer service matters - To improve our services and user experience through analytics and feedback - To comply with legal requirements or respond to lawful requests for information We aim to collect only the information that is necessary for the intended purpose and ensure that it is accurate and up-to-date.

USE AND SHARING OF PERSONAL INFORMATION

FIVVO uses your personal information to fulfill our obligations to you, such as processing orders and deliveries, and to enhance our services. We do not sell your personal information to third parties. However, we may share your information with: - Service providers or contractors who assist in the provision of our services, such as payment processors, delivery drivers, or IT support - Legal authorities or regulatory bodies if required by law, legal process, or in response to a valid request for information - Other third parties with your explicit consent or as part of a merger, acquisition, or sale of our business, in which case we will notify you and give you the option to opt-out FIVVO ensures that any third parties with whom we share personal information are bound by confidentiality agreements and comply with applicable data protection laws.

DATA SECURITY AND RETENTION

FIVVO implements reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or theft. We use encryption, secure servers, and other security protocols to safeguard your data. Access to personal information is restricted to authorized personnel who require it for the performance of their duties.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once personal information is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

 

YOUR RIGHTS AND CHOICES

You have the right to access, correct, or delete your personal information held by FIVVO. You can also request that we restrict or cease the processing of your information, subject to applicable legal requirements. To exercise these rights, please contact us at info@fivvo.com with your specific request. Additionally, you can manage your communication preferences by opting out of marketing communications at any time. If you wish to stop receiving promotional emails or messages, you can follow the instructions in the communication or contact us directly. If you believe that your personal information has been compromised or misused, or if you have any questions about our privacy practices, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority.

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